Exchanges & Returns

RECEIVED AN FAULTY ITEM?

Please send us the following info:

• Item Name
• Order Number
• Photos that show:
  1. Product fault as clearly as possible
  2. The ICEBOYS Packaging

If your item was damaged on delivery, please get in touch with us within 14 days with photographic or video evidence.

RETURNS POLICY

Returns or exchanges are eligible up to 14 calendar days after receiving your order. Sent the product back in its original condition and packaging. 

CAN I EXCHANGE / RETURN MY ITEMS?

Exchanges are accepted up to 14 calendar days after receiving your order.

Want to exchange something?

Email us at [email protected]

I HAVEN'T RECEIVED MY ORDER

Depending on the service & country you’re returning your item(s) with, it can usually take up to 14 working days to be delivered and processed by our team.

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